Monday, April 11, 2016

PM’s Dept soon to launch app for complaints

The Public Complaints Bureau of the Prime Minister’s Department will introduce a mobile smartphone app to make it easier for people to channel complaints.

Its director-general Datuk Harjeet Singh said the app was being developed and targeted for launch soon.

He said with the smartphone app, the public could also send in suggestions and ideas to help the Government resolve problems.

“These days people prefer to use phones and the mobile app will let them do that,” he said after attending the bureau’s mobile counter service event here.

With the app, Harjeet said the public could snap photos of potholes or fallen tree branches and forward them to the bureau for further action.

“We will refer the matter to the relevant agencies,” he added.

Harjeet said it was high time that the bureau, government departments and agencies went to the ground to check on complaints such as damaged lifts at low-cost flats and vandalism.

“There is no use if we receive complaints and spend money to address them but they keep recurring. It will be more effective if we analyse the problems to prevent them from happening again,” he said.

Harjeet noted an example where a local council spent RM17mil on lift repairs, but RM10mil of it was used to deal with damages caused by vandals. Last year, he said they received 6,388 complaints nationwide.

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