Malaysia Airlines (MAS) flew home a Malaysian mother and her 14-month-old daughter, who were earlier prevented from boarding a flight from another carrier, after getting the doctors to certify that the girl was not a health risk to passengers.
Izan Suhaila Mohd Ali, 36, and Mariam Sofea Mohd Reza
were held back at Ho Chi Minh airport in Vietnam on Saturday night
after their daughter was suspected of having symptoms of a contagious
MAS chief executive officer Ahmad Jauhari Yahya (pix)
said MAS staff had taken Mariam to a doctor as it was a standard
procedure for all passengers with symptoms of contagious disease to get a
fit-to-fly certification from a doctor.
"This is to ensure that no one passenger puts the health of another passenger at risk," he said in a statement on Monday.
Jauhari said the doctor examined the baby and confirmed she was no
longer contagious and was out of the incubation period, while the black
spots on her body were actually just dry scabs.
after that, MAS worked on preparing the travel documents for Izan,
Maryam and two other relatives. They were booked onto flight MH759 that
departed Ho Chi Minh airport yesterday, so that they would not have to
spend another night in that city and incur more costs," he said.
Jauhari said the MAS staff from the city also drove the family back to
the airport from their hotel and as they reached the airport, the
airport services team had prepared all the necessary documentation to
ensure fast check-in.
"A ground staff was especially assigned to
escort the family through Immigration & Customs. This was important
as there was a query on the immigration stamp in their passports due to
the previous day's incident," he said.
Izan and her family managed to board MAS flight MH759 and departed for home at 4.40pm.
Jauhari said: "We are glad that the team in Ho Chi Minh City displayed
100 per cent Malaysian hospitality in this situation."
the ability of the team to act beyond their normal duties was to be
highly applauded and it was also commendable that they did not break any
rule of the standard procedures.
MAS flies three times daily to Ho Chi Minh City.