KUALA LUMPUR, May 29 (Bernama) -- Civil servants must listen to the people's views on their service and serve with integrity, said the Chief Secretary to the Government Tan Sri Mohd Sidek Hassan.
He said they should strive for continuous improvement and not be satisfied with the current level of performance though considered good.
"My hope is that all civil servants will give their best," he said in an interview on the "Isu Semasa Khas" live talk show on the RTM1 television channel here Monday night.
The 45-minute show moderated by Datuk Johan Jaafar touched on various issues concerning the civil service following the recent announcement of a pay hike for public sector employees.
Mohd Sidek told civil servants to constantly remind themselves that their responsibilities were also their duty to God.
"Every month we are paid a salary for our service ...as such we should do our jobs efficiently and with integrity," he said.
He also said that the changing environment required civil servants to be technology-savvy to enhance the delivery system.
He said that he himself was using the Internet and providing his e-mail address to enable the public to provide suggestions or make complaints to him.
On the effectiveness of the service delivery, he said the people could evaluate this for themselves by looking at the country's development over the last 50 years, which in a large part was due to the public sector's contributions.
He said the Malaysian public sector's clients did not only comprise the country's 27 million population but also the people of other countries including investors.
tunku : if i'm to rate our civil service performance between A to E, i'll give C.there is so much to improve especially the one dealing directly with public.some of the goverment staff thinks that the are superior than anyone else.i hope by the increase in their salary recently, they will work harder, give public the best service and stop taking tea break. just imagine you go to goverment office at 9-10.30am, staff having tea break, sometimes this person missing, sometimes that person missing, same goes at 3pm-4pm, again same thing.so this means that they only work for 4-5hours maximum in a day,the JPA should really look into this matter.
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2 comments:
I want to share the experienced my sister faced at the Shah Alam Immigration office when she went to collect her children passports. She send her children japanese apassport for visa renewal last week and the notice stated the date for collection must be on 25th May 2007. She went to collect This morning at 10.23 am , the officer cant find the passport!! He walk up and down searching for the passports for 15 minutes and he went in the office , i guess he asked for favor from the others staff to assist in searching the passport. After an hour i walked over the counter asking if he manage to find them, he told me to wait. I asked if the passport is missing he replied "ADA....you nak datang balik lain hari ke?" I told him we wanted to collect them today. We are kept waiting again for an hour before i saw the officer with another female staff start searching again in the filing cabinet Ienclosed photo) and the lady staff managed to found the passport in the 2nd drawer of the cabinet among pile of passports.
We wanted to highlight this issue because misplacing of passport should not have happened at all. We trusted and hand in the passport for renewal and because of some irresponsible staff that we are made to wait for more than 2 hours and my sister was so worry about her children passports. When the passport were hand to my sister, no apology is given.
this thing is for real, i believe so.there are some government staff who are not serious with their work and always think that they are more superior than us(the public), but then again there are government staff who are very good.
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